PA Manager - Perdões

Description

Job Summary: Lead the team to achieve sales targets for financial products and services, ensuring excellence in customer service and compliance with regulations and policies. Key Highlights: 1. Strategic leadership to achieve goals and ensure customer satisfaction. 2. Opportunity to develop and support the team. 3. Compliance with regulatory standards and institutional policies. **Description and Responsibilities:** **Working Hours:** 8 a.m. \- 5 p.m. **Level:** Supervision/Coordination **Employment Type:** Permanent – CLT * Achieve established targets by offering solutions in products and services aligned with customer expectations, equipping the team with relevant performance information; * Achieve target plans, customer satisfaction, and loyalty in the short, medium, and long term; * Develop initiatives to expand the customer base and promote products and services; * Ensure all approved operations undergo analyses consistent with established policies and regulations, supported by guarantees appropriate to the business conducted; * Identify improvement opportunities and implement actions aimed at achieving institutional objectives; * Support the team in negotiating and closing more complex or larger-scale deals; * Guarantee excellence in customer service and experience; * Ensure branch processes comply with applicable regulations, policies, and legislation; * Meet requirements of regulatory and supervisory bodies, as well as institutional policies; * Ensure compliance with the Anti-Money Laundering Law; * Promote the professional development of team members; * Maintain delinquency indicators at minimum acceptable levels; * Cooperate with internal and external auditors, as well as Sicoob’s Internal Controls and Risk Management area. **Requirements:** * Bachelor’s degree in Business Administration, Economics, Accounting, or related fields; * Postgraduate specialization in Commercial Management or related areas; * CPA-10 certification; * Proficiency in sales techniques; * Proficiency in negotiation of financial products and services; * Knowledge of financial institutions; * Familiarity with regulations issued by the Central Bank of Brazil (BACEN), the Securities and Exchange Commission (CVM), and ANBIMA; * Experience leading teams. Desirable: * CPA-20\. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Education allowance, Pharmacy allowance, Gympass, Profit-sharing program, Private pension plan, Life insurance, Meal voucher, Transportation voucher