Job Summary: Analyze, diagnose, and perform hardware and software maintenance to ensure full equipment functionality and service quality. Key Highlights: 1. Dynamic engagement with technology to empower lives 2. Focus on hardware and software maintenance and technical support 3. Opportunity to grow and contribute within a diverse team **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient — more than a team, we are \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** * Analyze hardware and software problems and failures, performing accurate diagnostics on equipment. * Perform corrective and preventive maintenance on notebooks, desktops, and smartphones, ensuring full functionality according to the company’s quality standards. * Install, update, configure, and uninstall software on equipment. * Conduct final equipment testing (notebooks, desktops, and smartphones), as defined by engineering procedures, ensuring only products meeting quality criteria are released. * Record all identified incidents and corrective actions taken in the system. * Carry out activities in accordance with departmental procedures and instructions from immediate supervisors. * Comply with the company’s quality policy, internal regulations, and procedures. * Strictly adhere to safety practices, accident prevention, and environmental risk control. **Requirements and Qualifications** **Requirements and Qualifications** * Completed Technical Education in Electronics, Mechatronics, or Electrical Engineering, or currently pursuing a Bachelor’s degree in Information Technology, Software Engineering, or related fields. * Experience in technical support for hardware and software. * Valid and permanent Brazilian Driver’s License Category B. * Availability for field work, performing external services as required. **Additional Information** **Learn about some of the benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental plans Zenklub: health and wellness platform, including psychological counseling Gympass Meal Voucher Childcare Assistance and Maternity Kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit Sharing Program (PPR) Good Card: benefit accepted at over 130,000 establishments Life Insurance Payroll-Deductible Loan Private Pension Plan **Transportation** Company car **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *“Almost all of the world’s leading technology giants were born in a garage. Only one was born in a classroom.”* That is how Positivo Tecnologia began, taking on the challenge of manufacturing computers in Brazil in 1989. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES — this is our essence. We aim to integrate it into everyone’s daily routine, always in its best version: perfectly tailored to each consumer profile’s experience. This is the essence of a company born in a classroom aiming to change worlds — millions of them! **OUR POSITIVE TECHNOLOGY WAY OF BEING AND DOING** Our dynamic, versatile team, which respects differences, is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside incredible professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!