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Job Summary: We are seeking a proactive and committed professional to provide first- and second-level technical support, incident management, and system and hardware maintenance. Key Highlights: 1. Proactive and committed technical support performance 2. Support for operating systems, networks, and hardware 3. Incident management and updating, building a knowledge base Description: * Completed high school education * Knowledge of network troubleshooting, microcomputing, software and hardware, service desk tools, operating systems, and Microsoft Office suite. Preferred Qualifications: * Pursuing a higher education degree in the field of Technology. Working Hours: * 8:00 AM to 5:00 PM, Monday through Friday. * 100% on-site (Extrema - MG) NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply — we’ll carefully review your profile considering all your qualifications. What We’re Looking For: A proactive, committed individual with strong interpersonal skills. Your Daily Responsibilities: * Register and manage incidents, handling first- and second-level requests; * Provide support for operating systems and software installation, Microsoft Office, networks, printers, peripherals, as well as desktop and notebook maintenance; * Perform directory mapping, configure Exchange email, set up user profiles, install VPN, and configure IP addresses; * Monitor, resolve, and update incidents in the database, preventing queues that could compromise the project’s SLA, while minimizing the number of backlogged incidents; * Create and update the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. 2512100202181911726
