Front Desk Agent (Reserve Registration)

Description

Job Summary: This professional will be responsible for performing check-ins and check-outs, attending to guests and customers, managing registrations and entries, executing billing, and supporting other hotel departments. Key Highlights: 1. Welcoming and proactive service to guests and customers 2. Responsible operation of front desk systems 3. Support to various hotel departments to ensure smooth service **Occupation:** Front Desk Agent/Customer Service R$ **Salary Expectation** Not specified **Number of Positions** 1 **Working Hours** Not specified **Education Level** Bachelor's degree (in progress) **City** Juiz de Fora \- MG * R$ **Salary Range** Not specified * **Number of Positions** 1 * **Working Hours** Not specified * **Education Level** Bachelor's degree (in progress) * **City** Juiz de Fora \- MG Applications for this opportunity are open until **11/26/2025** ### **Job Description** Perform check\-ins and check\-outs, ensuring data accuracy and courteous service; attend to guests and event customers with warmth, attentiveness, and proactivity; manage guest account registrations and entries, ensuring accurate maintenance and updating of information; execute billing, issue invoices, and close accounts according to established standards; provide general guidance, answer questions, and resolve requests promptly and empathetically; operate front desk systems and controls responsibly and in an organized manner; support other hotel departments as needed, ensuring seamless service and prioritizing customer experience. ### **Prerequisites** Completed high school (bachelor's degree in Tourism, Hospitality, or related fields preferred, in progress or completed); prior customer service experience; intermediate English proficiency for conversation; computer literacy, especially Microsoft Office and typing skills; strong verbal and written communication skills with a professional demeanor; ability to interact effectively with people and serve the public; teamwork capability, with collaboration and empathy; flexibility in working hours, including weekends and holidays; willingness, proactivity, and eagerness to learn. ### **Benefits** Meal Voucher + Attendance Bonus (credited to Meal Voucher); On-site meals; Discounts at affiliated pharmacies; Life insurance; Partnerships with SESC and Senac; Study grants; Transportation Voucher or Fuel Allowance; Unimed Health Plan (after 3 months); Uniodonto Dental Plan (after 3 months). ### **Notes** Work Schedule System: 6 days on / 1 day off. Employment Type: CLT Applications for this opportunity are open until **11/26/2025** #### **About the Company** #### **Location** *CHANCELLOR OSWALDO ARANHA STREET, 20 • SAO MATEUS • 36\.025\-007 • Juiz de Fora \- MG*