TELECOMMUNICATIONS OPERATOR

Description

Job Summary: Join VERO's Sales Team, where you will have the opportunity to develop and acquire knowledge in a company committed to excellence in customer service. Key Highlights: 1. Opportunity for development and knowledge acquisition 2. Focus on customer experience and pursuit of appropriate solutions 3. An environment that values diversity and different perspectives We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a forward-looking company. Our Sales Team is expanding—see more details about this position below. **Responsibilities and Duties** * Provide courteous, clear, and concise customer service via telephone, WhatsApp, and/or other digital channels. * Provide information about products and services, clarify doubts, and guide customers according to company procedures. * . Record customer interactions, requests, and incidents in internal systems, ensuring accurate information updates. * . Identify customer needs and direct them toward appropriate solutions, aiming for the best possible service experience. * . Follow scripts, policies, and quality, security, and confidentiality standards set by the company. * . Meet productivity, quality, and, when applicable, sales or retention targets. * Escalate requests to responsible departments whenever necessary, tracking resolution progress. **Requirements and Qualifications** * Completed high school education; * Prior experience in sales is desirable; * Strong communication skills; * Flexible availability (6-hour daily shift schedule, with working hours extending up to 9:00 PM); * Willingness to meet performance goals. **Additional Information** **Working Hours: 6x1 Shift Schedule \-** 2:40 PM to 9:00 PM \- Saturdays on rotating schedule **We Offer:** --------------- * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Assistance Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Childcare Assistance * Assistance for Children with Disabilities * Internet Allowance This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to deliver the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile support to simplify the world for every customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity alone. It is not merely about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know each person has their own world—and we pay attention to what that world requires. **VERO—As Big As Your World!**