KPI SUPERVISOR - CONTAGEM

Description

Recognized as one of the leading companies in the national transportation sector, Della Volpe possesses the experience and know-how required to offer innovative solutions, customized projects, and services grounded in principles such as tradition, technology, and safety in cargo transportation to customers across Brazil. Currently, we operate over 30 branches nationwide and employ more than 1\.600 professionals responsible for delivering high-quality service. **Responsibilities and duties** * Supervise and coordinate the customer service team, ensuring all employees adhere to the carrier's established standards and procedures; * Conduct regular training sessions to enhance team capabilities, improve communication, increase service efficiency, and deepen technical knowledge of the carrier's services; * Evaluate team performance, provide constructive feedback, and implement improvement actions when necessary; * Address problems and complaints by seeking rapid and effective solutions, always prioritizing customer satisfaction. **Requirements and qualifications** Higher education: Bachelor's degree in Business Administration, Logistics, Human Resource Management, or related fields; Prior experience in customer service, team management, or logistics roles—particularly within transportation companies or sectors related to distribution and cargo; Experience managing customer service teams, handling conflicts, and implementing process improvements; Knowledge of the SAP system. **Additional information** Transportation allowance \+ Meal voucher \+ Health insurance \+ Dental insurance \+ Profit-sharing plan (PLR) \+ WellHub \+ Partnership with Sest Senat. **Della Volpe** is one of Brazil's largest and most solid logistics operators. With over 30 branches nationwide and a top-tier team of 1400 employees, we specialize in road cargo transportation—including Less-Than-Truckload (LTL), Full Truckload (FTL), Express, Chemical, and Port-related cargo—all with pickups or deliveries available across all regions of the country. More than just a transportation company, **Della Volpe** is a provider of Logistics Solutions, leveraging state-of-the-art technology in a sector with over 68 years of history.