Service Design Intern (On-site)

Description

Job Summary: We are seeking interns passionate about Innovation and Technology to contribute agile and practical solutions to the Service Design and Innovation team in a dynamic and collaborative environment. Key Highlights: 1. Opportunity to contribute to initiatives that drive continuous improvement 2. Develop research, analysis, and collaboration skills 3. A creative, dynamic, and collaborative environment that values learning **Who We Are?** Youx Group is constantly growing—and to sustain this growth, we need the best talent! We are looking for professionals passionate about Innovation and Technology who deliver innovative, agile, and practical solutions for our clients. Oh, and you must love being surrounded by wonderful people in a dynamic and relaxed environment—after all, we’re a Great Place to Work (GPTW) and deeply passionate about people! Want to become a Youxer? **Pay attention—this position is for an on-site internship!** **Location:** Lavras \- MG **What You’ll Do:** * Support structuring innovation journeys and organizing workshops and sessions led by the Service Design and Innovation team; * Contribute to user, service, and process research and information gathering through interviews, observations, and desk research; * Help organize data and insights collected from research and client meetings; * Collaborate on mapping customer journeys and experience flows, documenting touchpoints and improvement opportunities; * Support creating visual support materials (maps, flows, presentations, reports, etc.); * Assist in documenting and maintaining the team’s knowledge repository (templates, records, reports, learnings); * Observe discussions and deliverables with multidisciplinary teams, building understanding of the service design and innovation process. **What Youx Expects From You:** * Currently enrolled in an undergraduate program in Design, Business Administration, Communications, Engineering, Technology, or related fields; * Interest in Service Design, Design Thinking, and Innovation; * Basic knowledge or willingness to learn journey mapping, personas, and service modeling; * Familiarity with tools such as Miro, Notion, Figma, or similar (desirable but not mandatory); * Strong communication skills, eagerness to learn, and willingness to work collaboratively; * Organized and detail-oriented in recording and documenting information; * Curious, collaborative, communicative mindset, with interest in building a career in innovation and human-centered design. **Why Join Us?** Joining the **YouX Group Service Design and Innovation team** means contributing to initiatives that drive continuous improvement of services and experiences. Here, you’ll develop research, analysis, and collaboration skills while supporting the creation of human-centered journeys, workshops, and solutions. Working with us means becoming part of a creative, dynamic, and collaborative environment that values continuous learning, cross-functional exchange, and the positive impact of innovation on YouX’s digital and human transformation. **We Value Your Well-being at YouX!** * Birthday day off; * Academia X \- Capacity-building and training program; * Gympass; * Profile and Behavioral Mapping; * Quality of Life Project; * Mobility Allowance. **Selection Process Steps:** * Screening; * Automated Questions; * Behavioral Interview; * Offer. **COME BE THE X WE’VE BEEN MISSING!**