Front Desk Agent - Resort

Description

Job Summary: Warmly greet guests, handle requests, and ensure an excellent lodging experience while adhering to internal policies and procedures. Key Highlights: 1. Greeting guests and providing an excellent experience 2. Assisting guests during their stay to ensure satisfaction 3. Maintaining a clean, organized, and standardized front desk environment Warmly greet guests and attend to their requests, complying with internal policies and procedures to provide them with an excellent lodging experience. Print daily security reports to ensure access to information in case of any operating system issues. Check for no-shows from the previous day to prevent inappropriate room charge billing. Verify today's reservations, confirming that system data matches the keys allocated for guest accommodations. Daily preparation of wristbands to be distributed to guests to expedite the check-in process. Review reservations to identify any special arrangements required prior to guest check-in. Receive guests at check-in: welcome them, request completion of the guest registration form (FNRH), enter their personal details into the system, and provide information regarding resort activities, consumption rules, and sales point operating hours. Assist guests during their stay by delivering messages and correspondence, arranging luggage, package, and parcel dispatches, and responding to their requests to ensure their satisfaction throughout their stay. Conduct daily room charge verification in the system to confirm all necessary entries have been made, facilitating the check-out process. Process guest check-outs, verifying the accuracy of posted charges and collecting payments per company procedures. Close group accommodation invoices by verifying accommodation amounts in the system for forwarding to companies for payment. Review incidents from previous shifts via the Log Book and Internal Communications (CI) to stay updated on events from the last two shifts. Maintain a clean and organized lobby and front desk area, conducting daily inspections of furniture placement and cleanliness conditions to uphold the company’s presentation standards. Cortesiously assist all individuals approaching the front desk, aiming to clarify doubts and provide optimal information. Answer external and internal calls, routing them to the requested destination when necessary. Be responsible for closing the front desk cash register, verifying all entries and issuing the daily payment receipt report. Organize guest registration forms to facilitate future reference when needed.