Customer Service Analyst

Description

Job Summary: Professional responsible for performing administrative-commercial activities, including opportunity identification, quotations, bidding processes, and billing support. Key Highlights: 1. Multifaceted involvement in administrative-commercial activities 2. Active participation in bidding processes 3. Strategic support in revenue acquisition and management Perform administrative-commercial activities for the Business Units served, managing the opportunity identification and quotation process; execute tasks related to the Revenue Authorization process; participate in bidding processes and complete monitoring reports; accompany external visits by Supervision to support the collection of outstanding billing items. **Responsibilities and Duties** * Capture and respond to proposals on virtual quotation portals; * Complete proposals requested via e-mail in the integrated system and provide feedback to customers; * Assist customers via phone, chat, and/or e-mail to clarify doubts; * Request Revenue Authorizations (RA) from customers regarding performed surgical procedures and/or completed sales; * Provide information related to Outstanding Billing items for audit purposes; * Register Outstanding Billing items/Usage Notices in the integrated system; * Verify Revenue Authorizations submitted by customers, complete the standard RA form, and request invoice issuance from the responsible team; * Daily update and maintain departmental demand spreadsheets (e.g., Outstanding Billing, Purchase Orders Pending Invoicing); * Monitor invoice issuance status and register invoices in accredited portals; * Track Sales Order progress via portals; * Enter Direct Sales Orders into the integrated system; * Analyze compliance of requested materials against captured tender documents and obtain technical analysis and participation validation from the respective Commercial Manager; * Register the company in tenders, review tender documents, compete on pricing, clarify questions from Auctioneers, prepare commercial documentation, and monitor the bidding process; * Comply with Legal Department instructions regarding tender-related documentation and procedures, in accordance with current legislation; * Complete bidding reports to provide Supervision with critical information on the progress of assigned tenders; * Monitor receipt of Tender Minutes, Contracts, and Purchase Orders, forward them to Supervision, and update reports; * Accompany Supervision during selected external visits for collection of Outstanding Billing items to support process accuracy by providing operational information; * Provide technical support to Supervision regarding operational training of new Department staff. **Requirements and Qualifications** * Completed undergraduate degree in Commerce, Health, or Administration; * Intermediate *Microsoft Office*, especially Excel; * Minimum 2 years of experience in related functions; * Minimum 2 years of experience in the Health sector; * Familiarity with quotation portals used in the company's industry. * Prior experience specifically with OPME is desirable; * Ongoing postgraduate studies in Commercial Management, Marketing, Hospital Management, or related administrative management fields within the Health sector are desirable. **Additional Information** * **Employment Type:** CLT * **Work Schedule:** 5x2 — Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM (Monthly workload: 220 hours) * **Benefits:** * Transportation Allowance * Meal/Food Allowance (flexible) * Health Insurance (shared cost) * Education Assistance (cost reimbursement of 20% for undergraduate or postgraduate studies related to the position held) * Christmas Basket, to celebrate year-end with extra flavor * Partnerships with institutions offering discounts * On-site Massage Therapy (exclusive to BA) *Note: Benefits may be modified in accordance with legislative changes, regional differences, or internal company policy updates.* Inclusive vacancy: also available for PwD — Persons with Disabilities. Medicicor was founded on August 13, 1997, in Salvador/BA, with the objective of distributing medical-hospital devices. Adopting an innovative and excellence-oriented approach to customer service and advisory support—combined with the high technological quality of its products—Medicicor has achieved a prominent position in the market. Starting in 2005, the company began expanding its operations across new states and is now among the largest companies in its sector in the Northeast Region, with offices in the Southeast Region and nationwide coverage for certain specialties. With over 25 years of solid market presence, Medicicor enjoys the trust and satisfaction of its customers and suppliers, enabling continuous exploration of new product lines and markets.