Job Summary: The Queue Management Attendant will be responsible for expediting customer service by performing pre-service and product registration to reduce waiting times in queues and ensure a fast, seamless shopping experience. Key Highlights: 1. Efficient and humanized customer service, streamlining customer flow. 2. Optimizing waiting time through pre-service and product registration. 3. Providing agile and proactive customer support. **About Logos** Founded in 2005 in Maranhão, **Logos** is a reference in comprehensive customer service management. Logos has accumulated extensive experience across multiple service channels, including in-person service, teleservice, and digital channels such as chat and online platforms, offering integrated and innovative solutions to efficiently meet customer demands. With 20 years of history, we have grown through solid partnerships, sustainable solutions, and—above all—the appreciation of people, who are at the heart of everything we do. We are seeking a QUEUE MANAGEMENT ATTENDANT to deliver courteous, efficient, and humanized customer service, providing clear information about the company’s products and services. Expedite checkout area service by performing pre-service, product registration, or bill payments, thereby reducing waiting times in queues and ensuring a fast, seamless shopping experience. **Responsibilities** * **Mobile Service:** Approach customers waiting in line using mobile devices (tablets, data collectors, or smartphones). * **Pre-Sale/Pre-Payment:** Scan products, register items, or process bill payments (credit card, QR Code, PIX) before the customer reaches the cashier. * **Queue Reduction:** Proactively optimize pedestrian flow, especially during peak hours. * **Customer Support:** Promptly answer questions regarding products and payments. **Requirements** * Completed high school education. * Prior experience in customer service, cashier, or sales roles. * Proficiency in Microsoft Office; technological aptitude (use of data collectors, tablets, or applications). * Proactivity, dynamism, and results orientation. * Strong communication skills and empathy when interacting with the public. * Agile and organized professional. * Ability to work under pressure (peak hours). * Full focus on customer experience (courtesy and efficiency). **Additional Information** * Availability to work from Monday to Saturday; * 44 hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
