Store Operator

Description

Job Summary: Cabonnet is seeking a committed, proactive, and customer-service-oriented Store Operator to deliver a positive shopping experience. Key Highlights: 1. Friendly and efficient in-person and telephone customer service 2. Sales of internet plans and support for plan modifications and payments 3. Opportunity for growth and contribution in a collaborative environment **Cabonnet**, currently one of the 15 largest connectivity and technology companies in Brazil, is expanding! With a presence in over 80 locations across the state of São Paulo, we continue innovating to deliver high-quality services and outstanding customer service. We are looking for a committed, proactive, and customer-service-oriented **Store Operator** to join our team and contribute to delivering a positive and welcoming shopping experience. Join a company experiencing continuous growth and help connect people across the entire state of São Paulo! **Responsibilities and Duties** **Duties:** ---------------- * Provide friendly and efficient in-person and telephone customer service; * Sell internet plans, presenting solutions tailored to customers' needs; * Confirm and update subscriber registration data; * Record customer service history and interactions in the system; * Perform plan changes, such as upgrades to subscribed services; * Issue duplicate payment slips and advise on available payment methods; * Conduct satisfaction surveys related to service installation and maintenance; * Open technical support tickets for subscribers when necessary; * Conduct respectful and strategic phone and email collections; * Receive invoice payments and record them in the system; * Accurately and responsibly execute daily cash opening and closing routines; * Negotiate agreements with delinquent subscribers, seeking amicable solutions; * Send electronic invoices according to requests or internal procedures. **Requirements and Qualifications** #### **Requirements:** * Completed high school education (mandatory); * Prior experience in customer service and/or sales (preferred); * Basic computer skills; * Proficiency in using telephones, email, and digital management systems; * Availability to work during business hours, including Saturdays. #### **Advantages:** * Experience in the telecommunications sector; * Experience with customer service systems or platforms; * Familiarity with billing and customer negotiation routines. #### **Skills and Competencies:** * Strong verbal and written communication; * Friendly, empathetic customer service with a solutions-oriented approach; * Proactivity and agility in handling diverse situations; * Organization, attention to detail, and responsibility regarding data and financial values; * Collaborative mindset with ease in working as part of a team. **Additional Information** Cabonnet values its employees and offers a comprehensive benefits package to promote well-being, quality of life, and professional development: * **Medical Insurance** * **Dental Insurance** * **Meal Allowance or Food Voucher** * **Transportation Voucher** * **Internet Allowance** * **Day Off** * **Education Institution Partnership (University Level)** * **Individual Life Insurance** * **Gympass – Access to gyms and wellness programs** * **Partnerships with S System Institutions **(SESC, SENAC, SENAI, and SESI) We are a Brazilian company specializing in telecommunications services, focusing on broadband internet and connectivity solutions. Our goal is to build lasting relationships with each customer; therefore, we commit to offering top-quality products and services in compliance with current legislation, along with efficient technical support and personalized local service. Currently, Cabonnet operates over 25 stores across the state of São Paulo and employs more than 400 professionals. Cabonnet’s growth is driven by people—so in our team, every idea matters and every talent makes a difference. If you seek an environment where you can grow, learn, and truly contribute, come build your story with us. Let’s unite knowledge, share experiences, and achieve results together. **\#JoinCabonnet**