Job Summary: This professional will be responsible for all front-end cashier operations, ensuring efficient service, team support, and daily financial control, as well as guiding cashiers and resolving inquiries. Key Highlights: 1. Ensure efficient customer service and support for teams. 2. Monitor front-end cashier operations and propose improvements. 3. Guide, train, and supervise cashiers. **The person will be responsible for all front-end cashier operations, ensuring efficient service, team support, and daily financial control. They will also guide cashiers, resolve inquiries, and ensure proper cash flow.** **Main Responsibilities:** * Conduct cash verification, replenishment, and exchange to ensure adequate supply across all cash registers. * Guide, train, and supervise cashiers, ensuring adherence to procedures and service standards. * Clarify customer inquiries, provide support, and ensure a positive shopping experience. * Monitor front-end cashier operations, identifying opportunities for improvement and preventing operational inconsistencies. * Support resolution of discrepancies, registration errors, and incidents related to cancellations and returns. * Ensure compliance with internal policies, loss prevention measures, and security protocols. * Propose improvements to the layout and organization of the front-end cashier area to enhance efficiency, fluidity, and customer service. * Communicate\-with internal departments (IT, Finance, Store, Loss Prevention, Inventory) to ensure seamless operational functionality. * Track front-end cashier performance indicators (service time, queues, cashier productivity, opening/closing procedures). * Assist in developing cashier team schedules when required.
João Silva
Indeed · HR
João Silva
Indeed · HR
