Job Summary: Professional to support international customers, provide clarifications, verify documents, monitor requests, and mediate communication with technical departments. Key Highlights: 1. International customer service 2. End-to-end customer support 3. Mediation with technical departments **Requirements:** * ***Advanced English;*** * ***Experience in international customer service;*** * ***Knowledge of agribusiness \- a plus.*** **Responsibilities:** Support the customer from service request initiation through final delivery of results; Provide clarifications regarding procedures, deadlines, reports, and processes; Verify documents, requests, and information provided by customers to ensure correct service execution; Monitor request progress in the internal system and keep customers updated on each stage; Mediate communication between customers and technical departments (laboratory, logistics, sales, and quality); Use and update the LIMS system; Collect feedback and forward it to responsible departments for continuous improvement; Register customers in the system; Contact customers via WhatsApp, e\-mail, and telephone; Issue additional reports. Employment Type: Full-time, CLT permanent contract Compensation: R$3\.000,00 \- R$4\.775,90 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher * Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
