HOTEL MANAGEMENT MANAGER

Description

Job Summary: Manage business vision and guest experience, optimizing channels and reservations, commercial strategy, guest experience, and operational processes. Key Highlights: 1. Guest Experience Optimization and Channel Management 2. Feedback Analysis and Continuous Improvement 3. Operational Team Leadership and Training A telecommunications company is seeking a Hotel Management Manager in Pontal do Paraná. Radiante Tecnologia is a company specializing in information technology solutions. We provide software development services and IT consulting for companies across various industries. **Responsibilities:** Serve as the bridge between business vision and impeccable guest experience, working synergistically with our dedicated operational team (Renato and Janice, the couple, and Evelyn, the housekeeper). Channel and Reservation Management: Act as the central communication point across all platforms (Airbnb, Booking.com, direct channels). Respond to messages, inquiries, and requests with excellence and agility, ensuring the operational team can focus on in-person service. Commercial Strategy and Revenue: Analyze competition, seasonality, and performance metrics (occupancy rate, ADR) to propose dynamic pricing adjustments and create attractive promotions. Optimize listing descriptions and photos to maximize conversion rates. Guest Experience Optimization: Develop and implement proactive hospitality and service protocols designed to delight our guests. Create digital guest manuals and automated communication workflows (welcome messages, check-out instructions, review requests). Team Training and Development: Train and inspire our existing operational team on hospitality standards, courtesy, problem resolution, and customer service, elevating overall service quality. Feedback Analysis and Continuous Improvement: Monitor and analyze all guest reviews to identify improvement opportunities. Develop and implement action plans to consistently enhance guest satisfaction and ratings. Our goal is five stars! Process and Tool Implementation: Map operational processes and suggest efficiency improvements. Evaluate and implement hotel management controls to optimize organization and productivity. Previous roles such as Hotel Director, Hotel Coordinator, Hotel Supervisor, or Hospitality Services Manager may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Food Allowance * Transportation Voucher * Health Insurance * Dental Insurance * Life Insurance **Additional Information:** * Contract Type: PJ — On-site. * Duration: Full-time * Working Hours: To be determined.