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Job Summary: We are looking for a person to provide customer support—resolving inquiries, investigating issues, and ensuring empathetic and efficient service. Key Highlights: 1. Attentive and empathetic support, transforming doubts into solutions. 2. Collaborate with Product and Development teams to drive improvements. 3. Opportunity to enhance processes and the overall customer experience. **Job Description:** ---------------------- At RHGestor by Solides, we believe support is not just about resolving tickets—it’s about caring for the customer experience, building trust, and turning doubts into meaningful, practical solutions. If you love technology, enjoy helping people, have patience to listen, organization to handle multiple demands simultaneously, and feel satisfaction seeing a customer at ease after great service, this role might be for you. A bit more about your day-to-day: • Be the first point of contact for customers seeking help—ensuring attentive, empathetic, and truly effective support. You’ll assist via chat, e\-mail, phone, and ticketing systems, translating technical jargon into simple, practical language. • Investigate issues, identify root causes, document solutions, and follow each ticket through to resolution—keeping customers continuously informed. When necessary, escalate complex cases and collaborate closely with Product, Development, and Quality teams. • Feedback matters here: collect customer insights, suggest improvements, share learnings with the team, and actively help evolve processes, product, and the overall experience—with a collaborative, hands-on mindset. **Mandatory Requirements:** ------------------------------ • Completed high school education • Strong verbal and written communication skills • Comfort working with technology and digital systems • Organizational ability to manage multiple concurrent support requests • Empathetic, patient, and customer-oriented profile • Eagerness to learn and grow within support and technology fields. **Desirable Requirements:** -------------------------- • Prior experience in customer service or technical support. • Basic knowledge of ticketing systems, CRM platforms, or support tools. • Familiarity with digital tools and SaaS environments. • Experience with multichannel support (chat, e\-mail, phone). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- INDIFFERENT **Benefits:** --------------- Here, you’ll find more than just benefits—you’ll find genuine care! Meal/food allowance of R$ 45.00 per business day You continue receiving your meal allowance normally during vacation! Cost-of-living allowance of R$ 60.00 Transportation allowance National Unimed health plan—100% company-paid premium for the employee DentalUni dental plan—100% company-paid premium for the employee MetLife life insurance Wellhub (Gympass) Conexa telemedicine Free quick massage Manicure at special discounted rates Fresh fruit every Monday and Wednesday Bread for a delicious coffee every Tuesday and Thursday Partnership with São Paulo Pharmacy Network Birthday Day Off Extended maternity and paternity leave Childcare allowance Dependent PwD allowance Onhappy benefit platform—exclusive travel and experience offers For Your Growth: English Pass—to unlock your English and open new opportunities Corporate university Structured career path Performance evaluation \+ PDI (Individual Development Plan) Partnership with UniCV College—discounts on undergraduate and graduate programs Unlimited access to Sólides People School. As people specialists, we believe that happy, well-cared-for employees grow alongside the company! **Work Location:** ---------------------- Sólides Maringá **Working Hours:** ------------------------ 08:00 \- 18:00 **Additional Information:** --------------------------- We are RHGestor by Sólides—a team passionate about people. Creating solutions to automate processes for professionals who share our same passion is what drives us! A LITTLE OF OUR HISTORY: In 2010, the RHGestor project was born, with the mission of transforming HR management through an all\-in\-one platform for mid- and large-sized companies’ HR departments. In a world where everyone claims to be complete, we became Absolute. We grew, innovated, and in 2024, joined forces with Sólides to expand our impact. Today, we deliver comprehensive solutions to companies across Brazil! Over 200,000 lives impacted by RHGestor join the 8 million lives impacted by Sólides—to revolutionize the market with a solution built for all companies, from North to South Brazil. A truly complete union! AND WHO ARE WE, REALLY? Courageous enough to be different: We’re always creating and testing new ideas, projects, and products that can revolutionize people management. We don’t copy—we’re followed. Our goal is to lead change and pioneer industry-standard solutions. Strong enough to achieve extraordinary results: We adopt a proactive stance in everything we do—taking ownership without waiting for instructions. We know we manage our own time and careers, tirelessly working toward our dreams and a better life for ourselves and our families. People Experts: We believe in the power of respect, collaboration, and open communication. This enriches our internal culture and reflects in our products—which connect companies and professionals, recognizing every individual as unique. Passionate about our customers: We’re relentless in solving our customers’ real problems—acting as their true heroes. We take responsibility for guiding and influencing with our expertise, delivering high-impact solutions. So, are you ready to build this journey with us?
