JUNIOR OPERATIONAL SUPPORT TECHNICIAN

Description

Job Summary: We are seeking a proactive and communicative Junior Operational Support Technician to provide field and microcomputer technical support, focused on innovative solutions. Key Highlights: 1. Ticket handling, on-site and field support 2. Microcomputer support and IT equipment rollout 3. Opportunity for growth and making a difference in technical support ### **Opportunity | Junior Operational Support Technician – São José dos Pinhais/PR** **Positivo S\+** is a technology company focused on innovative solutions. We seek engaged professionals to join one of our major projects. If you seek growth and want to make a difference in technical support, join our team! **Main Responsibilities:** * Receive and handle tickets via the **Synergy** system (N1\) * On-site counter support and field support (travel to the factory) * Microcomputer support: desktops, laptops, monitors, smartphones, and tablets * Perform **rollout** of IT equipment **Mandatory Requirements:** * Driver's License Category B (Mandatory) * 1–2 years of experience in technical support / Help Desk * Experience in customer service and end-user support * Proactive, communicative profile with strong adaptability **Education:** * Technical or undergraduate degree in IT (in progress) **Preferred Qualifications:** * Spanish language skills (desirable) * Conflict resolution and effective communication skills **Employment Type and Benefits:** * **Model:** CLT * **Positivo S\+ Benefits:** Medical and dental plans, Life Insurance, Meal/Voucher Allowance, Discount Club, Wellhub (gyms), Mente Tranquila, and discounts on products and courses * **Transportation:** Exclusively **chartered bus** **Schedule and Location:** * **Shift:** Monday to Friday, 8:00 AM to 5:00 PM during the initial adaptation period * **Shifts (on rotating schedule):** 5:40 AM to 2:20 PM **OR** 2:20 PM to 10:52 PM after the initial adaptation period * **Location:** Avenida Renault, 1300 – Borda do Campo, São José dos Pinhais/PR Minimum Education Level: High School (Secondary Education) Driver's License: B