Job Summary: Strategically manage customer and partner relationships in engineering projects, ensuring contractual execution, resolution of challenges, and effective communication. Key Highlights: 1. Strategic customer relationship management 2. Project execution monitoring and management 3. Field analysis and decision-making SmartSeg Group provides security and technology solutions. Job Mission Ensure strategic management of relationships with customers and external partners in engineering projects, guaranteeing contractual execution, on-site challenge resolution, and maintenance of effective communication—contributing to customer satisfaction and corporate image. **Strategic Customer Relationship Management:** * Act as the company's primary point of contact and representative for customers during the project execution phase. * Develop and maintain strong customer relationships by understanding their expectations and dynamics, adapting communication and approach as needed. * Conduct negotiations and sensitive on-site discussions, managing expectations and aligning customer needs with contractual and technical project constraints to constructively resolve impasses. * Ensure seamless communication between customers and internal project and operations teams. * Actively participate in alignment and progress meetings with customers—from project inception through acceptance and post-sales. **Project Execution Monitoring and Management:** * Monitor project and construction execution, focusing on full compliance with the contracted scope. * Identify and propose adjustments to already-approved projects in alignment with internal guidelines, seeking optimization and practical challenge resolution. * Mediate complex on-site situations, applying interpersonal intelligence and negotiation skills to overcome obstacles with third parties and construction teams. * Collaborate with operational management teams to request new third-party contracts when necessary. * Ensure compliance with established safety, quality, and deadline standards. **Analysis and Decision-Making:** * Assess on-site conditions to identify potential risks and opportunities and anticipate needs. * Make pragmatic on-site decisions within the granted autonomy and aligned with company policies to ensure uninterrupted and successful execution. Essential Knowledge and Skills * **Academic Qualification:** Bachelor's degree in Electrical Engineering. * **Professional Experience:** Minimum 3 years of experience in project and construction site monitoring and management, preferably in the electronic security sector. * **Professional Registration:** Active and up-to-date CREA registration. **Technical Knowledge:** * Proficiency in project management principles and methodologies. * Knowledge of technical standards and regulations applicable to engineering construction projects. * Familiarity with third-party contracting and management processes.
João Silva
Indeed · HR
João Silva
Indeed · HR
