Relationship Analyst

Description

Job Summary: The Senior Relationship Analyst actively manages the customer portfolio, focusing on revenue growth, customer retention, and coordination of international logistics and commercial processes. Key Highlights: 1. Active management of the customer portfolio to increase revenue and foster loyalty 2. Coordination of international logistics, operational, and commercial processes 3. Experience at an international trade company providing personalized customer service **Our client:** An international trade company that, through personalized service and sharp critical analysis, aims to enhance its clients’ business potential in international operations. Founded and headquartered in Curitiba, it operates its own offices in Curitiba and Paranaguá and, via an appropriate infrastructure, delivers efficiency, trust, and agility in providing international trade services. **About the position:** The Senior Relationship Analyst is responsible for actively managing the customer portfolio, ensuring revenue growth and customer retention. The role involves coordinating logistics, operational, and commercial processes while maintaining continuous communication with domestic and international customers and suppliers. **Requirements** Bachelor’s degree in Business Administration, International Trade, Logistics, or related fields. Prior experience in similar roles, especially involving customer relationship management and import/export processes. Familiarity with Export Declaration (DUE), Import Declaration (DI), and Import License. Basic knowledge of shipping documentation and international logistics processes. Experience with enterprise resource planning (ERP) systems and data entry/update. Organizational skills and attention to detail. Ability to communicate clearly and effectively with customers and suppliers. Proactive problem-solving and negotiation skills. Ability to work collaboratively and meet defined deadlines. Languages: Intermediate or advanced English is a plus. **Responsibilities:** Manage and monitor the customer portfolio to ensure satisfaction and retention. Increase revenue through strategies targeting active customers. Cultivate and strengthen relationships with portfolio customers. Issue, verify, and validate shipping documents. Register and enter DUE, DI, and Import License information. Contact foreign suppliers to align processes. Maintain consistent communication with domestic customers. Sustain relationships with suppliers and strategic partners. Send shipping instructions to carriers and freight forwarders. Track shipment status from origin to final destination. Update departmental internal system records. Send daily tracking reports to customers, agents, and carriers. Request cargo space reservations from carriers, airlines, and freight forwarders. Collect outstanding payments from customers. Record and monitor supplier payments in the system.