Claims Adjuster

Description

Job Summary: Responsible for analyzing causality links and extent of vehicle damage, preparing estimates, monitoring repairs, and pursuing continuous improvement in the automotive market. Key Highlights: 1. Proactive involvement in vehicle damage and repair analysis 2. Focus on continuous improvement and staying updated with the automotive market 3. Development of estimates and process monitoring **Responsibilities:** * Responsible for analyzing causality links and extent of damage, performing claims adjustment and inspection of vehicle repairs; * Prepare estimates, obtain parts quotations, approve supplementary estimates, and monitor the entire process until final delivery; * Act proactively, maintaining constant communication with the manager, proposing improvements, and staying updated with the automotive market; * Conduct analysis of causality links and extent of damage; * Perform claims adjustment and inspection of vehicle repairs; * Prepare estimates, determining whether parts will be replaced/purchased or repaired; * Review and approve supplementary estimates identified by repair shops; * Monitor transportation logistics until final part delivery to the supplier; * Monitor repairs and analyze quality inspections, approving or rejecting them; * Respond promptly to employees and associates, prioritizing quality, excellence, and results; * Address departmental requests and support the team; * Interact with other organizational departments, providing guidance and support whenever necessary; * Report activity progress to the direct manager and act proactively in delivering outputs; * Stay updated with industry developments, proposing process improvements, cost reduction, and increased departmental productivity. **Requirements:** * Completed high school education; * Prior experience in auto insurance claims adjustment; * Proficiency in spreadsheet software; * Strong verbal and written communication skills; * Analytical, organized, and detail-oriented profile. **Preferred Qualifications:** * Prior experience in an insurance company or dealership; * Bachelor's degree completed or in progress in Administration, Engineering, or related fields; * Training courses in claims adjustment or similar areas. **Behavioral Profile:** * Organization and attention to detail; * Analytical ability and systemic vision; * Proactivity and results orientation; * Clear and assertive communication; * Commitment to continuous improvement and efficiency; * Responsibility and commitment to deadlines and deliverables. **Additional Information:** * **Work Schedule:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM.