Job Summary: Professional to lead and supervise delivery teams and drivers, manage fleets, and optimize logistics costs in a retail environment. Key Highlights: 1. Leadership and management of operational teams for delivery and transportation. 2. Fleet and logistics cost control and optimization. 3. Focus on results and customer satisfaction in retail/supermarkets. **Technical and Behavioral Requirements** **Technical (Hard Skills)** * Completed high school education (a bachelor's degree in Logistics, Administration, or related fields is desirable). * Prior experience in transportation/logistics within retail or supermarkets. * Experience managing operational teams. * Basic knowledge of fleet maintenance. * Proficiency in Excel and management systems. * Knowledge of traffic legislation. **Behavioral (Soft Skills)** * Active leadership and operational team management. * Ability to organize and plan daily activities. * Agility in decision-making. * Strong communication skills and professional demeanor. * Conflict management. * Focus on results and customer satisfaction. * Sense of urgency and accountability. **Main Responsibilities** **Management of delivery personnel (delivery riders), truck drivers, and light vehicle drivers.** * Supervise delivery personnel responsible for delivering purchases made at physical stores, telesales, or e\-commerce. * Ensure punctuality, route organization, and quality of customer service. * Monitor incidents such as delays, returns, exchanges, and complaints. * Ensure the team maintains standards of courtesy, personal appearance, and professional conduct. * Monitor daily productivity (number of deliveries per route/delivery person). Supervise drivers responsible for: Transferring goods between network stores and transporting products to farms (where applicable). * Ensure compliance with replenishment deadlines between units. * Control cargo safety, product integrity, and document verification. * Monitor working hours, tachograph records, and mandatory documentation. * Supervise drivers responsible for transporting: Perishable goods, meat, and refrigerated or fast-turnover products. * Ensure proper temperature control and adherence to good transportation practices. * Ensure vehicle sanitation and compliance with sanitary regulations. * Reduce losses caused by improper transportation. **Fleet and Cost Management** * Control preventive and corrective vehicle maintenance (trucks and light vehicles). * Monitor fuel consumption and mileage. * Manage traffic fines, accidents, and fleet documentation. * Monitor logistics costs and propose operational improvements. * Develop strategies for route optimization and expense reduction.
João Silva
Indeed · HR
João Silva
Indeed · HR
