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Job Summary: The professional will greet and assist customers in person or by phone, clarify inquiries, complete documents, and maintain workplace organization. Key Highlights: 1. Direct and personalized customer service, both in person and by phone 2. Management and organization of patient documentation and appointments 3. Opportunity to join the largest orthodontic network in Brazil Greet and provide direct customer service in person or by phone, clarify inquiries, complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's Standard Operating Procedure Manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Assist customers by providing all necessary support services, either in person or by phone; answer questions and clarify customer inquiries regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, submit financial accountability reports regarding cash flow to the company's administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; * Ensure overall sector organization, cleanliness, and hygiene; * Participate in technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Good diction; Writing and grammar proficiency; Communication skills; Negotiation. * **Social:** Interpersonal relationships; Teamwork; Public interaction skills; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are the largest orthodontic network in Brazil! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. We have over **20 years** of experience, with more than **350 units** across Brazil and over **8 million satisfied customers** proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
