Retail Commercial Leader

Description

Job Summary: We are seeking a Retail Commercial Leader to monitor performance indicators, lead and develop sales teams, and plan sales force expansion. Key Highlights: 1. Lead and develop the lifecycle of CLT and autonomous ambassadors 2. Monitor performance indicators and product mix 3. Plan sales force expansion and coverage We are looking for a **Retail Commercial Leader** to monitor performance indicators daily, including sales volume, ambassador productivity, and product mix such as 5G, FTTH, and bundled offers. Lead and develop the lifecycle of CLT and autonomous ambassadors, from recruitment and training through continuous field support. Plan sales force expansion and coverage, ensuring active presence and balanced representation between in-house and autonomous teams across covered areas. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Lead and develop the lifecycle of CLT and autonomous ambassadors, from recruitment and training through continuous field support; * Plan and ensure proper allocation of sales force per tower to guarantee full territory coverage; * Monitor performance indicators daily, including sales volume, ambassador productivity, and product mix such as 5G, FTTH, and bundled offers; * Promptly address performance deviations by implementing action plans aligned with Regional Coordination; * Validate goal achievement with a primary focus on quality, monitoring broadband and 5G cohort churn indicators; * Identify and mitigate operational irregularities, addressing fraud, non-service usage, and zero-billing cases; * Strictly apply channel policies regarding discount rules, de-accreditation, and loss of variable compensation; * Identify high-potential autonomous ambassadors and conduct audits of their history and behavior to facilitate transition to the CLT model; * Plan sales force expansion and coverage, ensuring active presence and balanced representation between in-house and autonomous teams across covered areas; * Report results, risks, and opportunities to the regional team, participate in management rituals, and propose process and business model improvements. **Requirements and Qualifications** * Completed high school (college degree in a related field currently pursued or completed is desirable); * Prior experience in direct sales or field sales (PAP); * Experience leading commercial teams or serving as an informal leader; * Knowledge of direct sales and PAP; * Familiarity with CAC, churn, and base quality metrics. **Preferred qualifications:** * Experience in telecommunications, services, or field sales is desirable. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the objective of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural communities to state capitals**—and actively contributing to digital transformation in Brazil.