Warranty Specialist | BYD

Description

Job Objective Responsible for managing and monitoring the dealership's warranty processes, ensuring proper submission, analysis, and approval of warranty claims with the manufacturer, thereby guaranteeing compliance with regulations, reduction of financial losses, and excellence in customer service. Key Responsibilities * Analyze and verify warranty processes for parts and services performed by the workshop; * Initiate, monitor, and close warranty processes with the manufacturer; * Validate documentation, service orders, technical reports, and required evidence; * Ensure procedures comply with factory/manufacturer policies; * Monitor submission and return deadlines for warranty claims; * Track rejection and rework rates of warranty processes; * Conduct internal audits of warranty processes; * Monitor the return and storage of warranty parts; * Provide technical and administrative support to the workshop team and consultants; * Generate management reports and performance indicators for the department; * Maintain the warranty system and control files up to date; * Prevent financial losses related to improper or rejected processes. Educational Requirements * Completed high school education; * Bachelor’s degree in Business Administration, Management Processes, or related fields is preferred. Experience * Prior experience in automotive dealerships; * Experience with automotive warranty processes is a strong advantage; * Familiarity with after-sales and workshop routines. Technical Knowledge * Knowledge of warranty systems and manufacturer processes; * Intermediate proficiency in Microsoft Office suite; * Strong analytical and document organization skills; * Basic understanding of automotive parts and services. Behavioral Competencies * Organization; * Attention to detail; * Proactivity; * Effective communication; * Sense of urgency; * Accountability; * Analytical ability; * Teamwork. Performance Indicators (KPIs) + Warranty approval rate; + Reduction in rejections/denials; + Average time to close warranty processes; + Control of part returns; + Adherence to manufacturer deadlines.