Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking a Customer Relationship Representative for CEMIG, focused on excellence, courtesy, and agility in providing direct customer support—answering inquiries and registering requests. Key Highlights: 1. Providing inbound and/or in-person customer service with a focus on excellence. 2. Clarifying questions regarding bills, consumption, and CEMIG services. 3. Meeting quality and customer satisfaction targets. Job Description We seek professionals to work as Customer Relationship Representatives at CEMIG, delivering direct customer support to the company’s clients. The role involves inbound and/or in-person service, emphasizing excellence, courtesy, and agility in answering inquiries, registering requests, handling negotiations, and providing guidance on electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify questions regarding bills, consumption, power disconnections and reconnections, duplicate bill issuance, and other CEMIG services; Record interactions in internal systems; Route requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and collaboratively; Commitment to service quality for the public. Employment Type: Full-time, Permanent CLT Compensation: R$1.862,63 – R$2.294,91 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site