Cook II

Description

Job Summary: The professional will handle the reservation process, manage daily occupancy, maximize revenue, offer the best options, and ensure an excellent experience for customers. Key Highlights: 1. Manage daily occupancy and maximize property revenue 2. Offer customers the best booking options and information 3. Conduct negotiations and strategies for additional revenue * Handle the reservation process, managing daily occupancy and maximizing property revenue. Contact customers to offer better rate conditions and an excellent experience with our services. **Responsibilities and Duties*** Always present guests and intermediary customers with the best available booking options, aligned with daily conditions and strategies. * Provide all necessary information to customers at the time of booking. * Ensure reservations are correctly entered into the PMS system, following the procedures outlined in the reservation manual. * Enter negotiated rate agreement contracts into the primary system, per sales negotiations. * Interface with Front Office and Events departments as needed to ensure guests' stays are properly managed. * Conduct group reservation negotiations. * Strategically promote additional revenue opportunities during booking, such as upselling and early check-in. * Check availability to open or close sales channels, preventing overbooking. **Requirements and Qualifications*** High school diploma * English proficiency preferred * Relevant work experience * Proficiency in Microsoft Office suite **Additional Information*** Health insurance * Dental insurance * Life insurance * Transportation allowance * Meal allowance We are a **hospitality services and solutions provider** operating across more than 170 properties spanning from north to south of Brazil, caring for those who trust us through **unique experiences**, always acting **responsibly** toward the environment, our team, and the communities we serve. **Together with you**, and alongside a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil's leading hospitality operator — the one guests, investors, partners, and talents want to be associated with. **Shall we do this together? Explore our job openings. :)** ##### ***Remember:*** ***our selection processes are completely free of charge and conducted exclusively on our official website*** ***vagasahi.gupy.io******. We never request payment of fees or enrollment in courses.***