We are looking for a curious person with quick thinking and strong eagerness to learn to connect our customers with our technicians! If you are adaptable when handling unexpected situations, comfortable using computers, and enjoy working in a team, this position is for you. **No prior experience is required** — all necessary training to help you excel in this role will be provided by us. **Your daily responsibilities will include:** * Directly contacting customers to schedule services. * Creating and organizing the technical team’s daily routes. * Dispatching Service Orders (SOs), respecting the team’s daily service capacity. * Monitoring field technicians to ensure appointments are fulfilled at the scheduled times. * Providing internal support to technicians during service calls. * Managing and rescheduling Service Orders requiring adjustments. * Systematically closing completed Service Orders. **What we expect from you (Requirements):** * **No prior experience required!** We value determination and willingness to learn. * Proficiency with computers and technology. * Basic knowledge of Computer Networks (a plus for faster learning). * **Hands-on profile:** Adaptability in problem solving and strong curiosity. * Excellent communication skills, empathy, and proactivity. * Strong time management and ability to adapt to route changes. **Job Details:** * **Work Schedule:** Tuesday to Saturday * **Working Hours:** 8:00 AM to 6:00 PM **How to Apply:** Send your resume via WhatsApp to **(31\) 99779\-7641**, addressed to **Laís**. Compensation: Starting at R$1\.621,00 per month Benefits: * Medical assistance * Internet allowance * Company-provided mobile phone * Partner discounts and commercial agreements * Free parking * Profit-sharing program * Meal allowance * Food voucher * Transportation voucher Selection Questions: * "Imagine the following situation: A customer calls extremely upset because the technician is already 30 minutes late. At the same time, the technician sends a message saying his car tire has blown out. How would you resolve this situation, and what would you say to the customer? * You need to schedule three Service Orders (SOs) for the technician’s agenda. One is downtown, another is in a distant neighborhood, and the third is an urgent case located midway between them. How would you sequence the technician’s visits, and why? * If you’re using our scheduling system and encounter an error message you’ve never seen before, what are the first steps you’d take on the computer to understand or resolve the issue before contacting your supervisor? * Since this position does not require prior experience, we highly value curiosity. Please give an example of something new you recently had to learn independently (on a computer, smartphone, or in real life), and describe how you figured out how it worked. Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
