Job Summary: A Customer Service Representative provides customer service by delivering information, clarifying questions, and resolving issues—requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. In-person, telephone, or email customer service. 2. Efficient and courteous resolution of problems and conflicts. 3. Participation in training programs for continuous improvement of customer service. The Customer Service Representative role is responsible for providing customer service by delivering information, clarifying questions, and resolving issues. The professional must possess communication skills, be proactive, and demonstrate empathy to handle diverse situations. * Serve customers in person, via telephone, or via e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to enhance customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace
João Silva
Indeed · HR
João Silva
Indeed · HR
