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Job Summary: Citizen Experience is seeking a talented and communicative Multitasking Attendant to join an exceptional team, advancing your career in a dynamic and innovative environment. Key Highlights: 1. Join an exceptional and collaborative team 2. A dynamic work environment with continuous learning 3. Opportunities to advance your career and tackle challenges Citizen Experience is looking for a talented, out-of-the-box **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we see each other, support one another, respect one another, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re thinking about advancing your career in an environment full of opportunities—where accelerating your career means not only progressing in roles and responsibilities but also constantly tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** **Citizen Service** * Receive and guide users regarding available services. * Inform users about wait times and assist in queue management. * Conduct triage and verification of documents (legibility, validity, and requirements). * Distribute tickets, provide guidance during contingencies, and assist individuals with mobility difficulties. * Conduct satisfaction surveys and promote internal campaigns. * Encourage and support the use of self-service kiosks, digital self-service options, and online services. * Identify medical emergencies and alert the responsible support staff. * Report incidents to the Service Supervisor. **Operational Service** * Activate electronic ticket calling. * Serve citizens via system according to their ticket number and requested service. * Verify and enter registration data; collect signatures or biometric data when required. * Issue documents, explain applicable fees, and direct users to subsequent steps. * Refer complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). **Backoffice** * Access the digital platform to analyze requests. * Review submitted documents and verify compliance. * Inform citizens about required corrections and new uploads. * Schedule appointments and send notifications via system. * Conduct video-call services when necessary. **Administrative Activities** * Archive documents per agency instructions. * Prepare reports on services performed or canceled documents. * Transmit and receive documents via system or e\-mail. **Requirements and Qualifications** * Completed high school education; * Basic computer knowledge (text editing, spreadsheets, internet); * Proficient typing and system usage skills; * Strong oral and written communication skills; * Organized, disciplined, and detail-oriented; * Flexible, dynamic, and comfortable interacting with the public; * Willingness to learn new processes. **Preferred Qualifications** ---------------- * Experience in public-facing customer service; * Experience with computerized systems and digital platforms. **Additional Information** Meal Allowance or Food Voucher Wellhub Membership (Gympass) Zenklub Psychologists Dental Insurance \- Dental Uni Health Insurance \- Unimed Woli Development Platform Birthday Day Off We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
