Secretary/Receptionist - Polyclinic

Description

Job Summary: We are seeking an organized, dynamic, and communicative professional to work at the reception desk of a high-volume polyclinic, requiring agility and courtesy. Key Highlights: 1. In-person, telephone, and online customer service 2. Appointment and patient flow management 3. Ability to resolve situations with flexibility and balance About the Position We are looking for an organized, dynamic, and communicative professional to work at the reception desk of a polyclinic with a high volume of appointments. The role requires agility, attention to detail, and the ability to handle various daily situations courteously and firmly. Main Responsibilities * Customer service **in person, by phone, and online** (WhatsApp and other channels) * Scheduling, rescheduling, and confirming appointments and procedures * **Managing clinicians' schedules** * Organizing patient flow and providing front-desk support * Guiding patients regarding clinic services and procedures * Providing basic administrative support and entering information into the system Requirements and Skills * Strong **verbal and written fluency** * **Mental and physical agility** to handle high-volume customer service demands * A **firm, organized, yet friendly demeanor** when interacting with customers * Ability to **resolve situations with flexibility and balance** * Proficiency with technology and scheduling systems * Ability to handle **multiple tasks simultaneously** Preferred Qualifications * Prior experience in **medical clinics or healthcare settings** * Experience with **customer service in high-demand environments** Desired Profile We seek a professional who can **maintain organization even during peak activity periods**, demonstrates empathy when serving patients, and contributes to a collaborative and efficient workplace. Employment Type: Full-time CLT Salary: R$2\.188,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site