Job Summary: Reception and customer service professional for a non-surgical hair treatment clinic, responsible for welcoming customers, organizing daily operations, and providing administrative support. Key Highlights: 1. First contact with customers in an elegant environment focused on aesthetics and well-being. 2. Opportunity to delight people and organize the unit's daily routine. 3. Modern, collaborative environment focused on quality of life. Do you enjoy delighting people, organizing daily routines, and working in an elegant environment centered on aesthetics and well\-being? This opportunity could be your next career step. At Dr. Hair – a reference in non-surgical hair treatment – you will be the first point of contact for customers at the unit, ensuring a welcoming, organized, and professional experience from start to finish. * Greet customers, provide support, and guide them within the unit. * Answer phone calls and WhatsApp messages, and respond to inquiries courteously. * Manage the unit's appointment and procedure schedule. * Perform registrations, updates, and maintain medical records/systems. * Support the sales team in scheduling assessments and follow-ups. * Maintain organization of the reception area and treatment rooms. * Provide administrative support to the Prime unit coordinator. Requirements: **Mandatory Requirements:** * Prior experience as a receptionist, unit assistant, or similar role. * In-person and telephone/WhatsApp customer service experience. * Strong verbal and written communication skills, professional demeanor, and empathy. * Organizational skills, attention to detail, and proficiency in administrative routines. * Basic computer literacy and experience using software/systems or online scheduling tools. * Availability to work under CLT employment terms during extended business hours. **Preferred Qualifications:** * Experience in aesthetic, health, beauty, or wellness clinics. * Experience in consultative sales or supporting the sales team. * Ability to interact effectively with high-expectation clientele (Prime standard). * Interest in building a career in customer service or unit management. Benefits At Dr. Hair, you'll find a well-structured environment, a strong brand, and customers who value high-standard service. Here, you will receive: * CLT employment contract, competitive salary, and attractive benefits. * Ongoing training in customer service and products/services. * A modern, collaborative environment focused on quality of life.
João Silva
Indeed · HR
João Silva
Indeed · HR
