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Administrative Assistant - Logistics

R$2,051/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: The professional will be responsible for monitoring and tracking deliveries, customer service, managing incidents with carriers, and handling returns and exchanges. Key Highlights: 1. Monitor daily orders and ensure delivery deadlines 2. Manage incidents with carriers and seek agile solutions 3. Provide post-sales support and ensure customer satisfaction Logistics Department Functions in E-commerce (Post-Sales): 1\. Delivery Monitoring: Monitor dispatched orders daily to ensure goods are en route according to the established timeline. 2\. Package Tracking: Use carrier platforms and systems to track all deliveries in real time, maintaining up-to-date control. 3\. Customer Service: Proactively inform customers about delivery status, potential delays, estimated arrival time, and other logistics-related incidents. 4\. Carrier Incident Management: Collaborate directly with carriers to resolve issues such as loss, damage, delays, or incorrect deliveries, seeking agile and efficient solutions. 5\. Returns and Exchanges Handling: Manage return requests, including issuing reverse shipping labels, arranging product pickups, and updating statuses in the system. 6\. Post-Sales Support: Assist in customer relationship management after delivery, ensuring satisfaction with receipt and providing support when needed. Employment Type: Full-time CLT Compensation: Starting at R$2.051,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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