Customer Service Analyst

Description

Job Summary: We are seeking a Customer Service Analyst (Digital Marketing) to work with clients, understand their needs, monitor campaigns, and propose strategic actions that deliver results. Key Highlights: 1. Active and responsive customer service 2. Analysis and optimization of digital marketing campaigns 3. Bridge between clients and technical team **Customer Service Analyst (Digital Marketing)** **About the role:** We are looking for a customer service professional to serve on the front line with agency clients, responsible for understanding client needs, monitoring campaigns, and proposing strategic actions that deliver results. **Main responsibilities:** * Provide active and responsive service to portfolio clients * Understand, organize, and route client requests to internal teams * Review and analyze campaigns (Meta Ads, Google Ads, etc.) * Monitor performance metrics and identify improvement opportunities * Propose strategic actions to optimize results * Ensure timely delivery and quality of outputs * Lead alignment meetings and results presentations * Serve as a bridge between clients and technical team **Requirements:** * Experience in customer service at a marketing agency or related fields * Basic to intermediate knowledge of paid traffic and digital marketing * Strong verbal and written communication skills * Analytical and organized mindset * Proactivity and sense of urgency **Preferred qualifications:** * Experience in account management * Knowledge of CRM and project management tools * Experience analyzing metrics and KPIs **Behavioral profile:** * Results-oriented * Strategic mindset * Strong client relationship skills * Ability to solve problems quickly **Work model:** (On-site Compensation: R$2\.000,00 \- R$3\.000,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site