Technical Support Representative | Santo Cristo

Description

Job Summary: Our Technical Support team is seeking professionals to assist customers, identify and resolve technical issues remotely, ensuring customer satisfaction and adherence to deadlines. Key Highlights: 1. Customer support for resolving inquiries and technical issues 2. Focus on identifying and resolving requests during the first contact 3. Opportunity for individuals with networking knowledge or willingness to learn When our customers have questions or encounter technical issues with our services’ functionality, our Technical Support team steps in to provide remote assistance. If you’re experienced in equipment configuration and networking—or eager to learn all about it—you’re a perfect match! We want your resume in our inbox now! :) **This and all other listed positions are open to persons with disabilities (PcD)** **Responsibilities and Duties** * Assist customers via communication channels; * Generate and communicate the customer service protocol number; * Identify and seek resolution of the request; * Perform basic tests with customers for problem diagnosis; * Escalate to Level 2 Analysts when required; * Identify and ensure SLA compliance for dedicated, interconnection, or government customers; * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Aim to resolve the issue during the customer’s first contact. If not possible, escalate to the responsible department; * Adhere to deadlines and rules established by the company or applicable legislation. **Requirements and Qualifications** **Skills:** Networking and maintenance knowledge, logical reasoning; Strong communication skills; Flexibility and adaptability to business needs, people, and processes; Innovative mindset. **Education:** Completed high school. Technical or higher education in a related field is considered an advantage. **Additional Information** **Work schedule during training:** Monday to Friday, 8:00 AM to 12:00 PM and 1:12 PM to 6:00 PM. **Work schedule after training:** 12x36 shift — 12:00 PM to 12:00 AM. Opportunity for on-site work in Santo Cristo. ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR — Profit Sharing Program Quinquennial Bonus — Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for homes, businesses, and government entities. With an innovative mindset, we combine cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named the Best Broadband Operator in Southern Brazil for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All of this is achieved through strong collaboration and a focus on high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique, simplifying people’s lives since 1997! **All our opportunities are open to persons with disabilities** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR — Profit Sharing Program Quinquennial Bonus — Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique