Customer Service Agent

Description

Job Summary: Responsible for supporting the Agribusiness Portfolio, including account opening, commercial processes, rural credit proposals, and operational support. Key Highlights: 1. Support for the Agribusiness Portfolio 2. Personalized and high-quality service to members and customers 3. Commercial and operational support for product and service delivery **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Experience Level:** Professional **Employment Type:** Permanent – CLT Responsible for supporting the Agribusiness Portfolio; Perform current account openings, customer database updates, commercial processes, and rural credit proposals; Provide commercial and operational support for product and service delivery; Deliver personalized and high-quality service to members and customers; among other duties. **Requirements:** Completed or ongoing undergraduate degree; Proficiency in Microsoft Office suite; Basic knowledge of the financial market and agricultural sector; Familiarity with products and services offered by the Cooperative; Preferred experience in customer service and negotiation skills; CPA certification is mandatory (or must be obtained within 90 days). **Benefits:** Seniority Bonus, Childcare Allowance, Education Allowance, Internal Benefits, Performance Bonus, Birthday Day Off, Workplace Gym, Onboarding Program, Profit-Sharing Plan, Health Insurance, Birthday Gift, Private Pension Plan, Life Insurance, Uniform, Corporate University, Flu Vaccination, Meal Voucher