Receptionist

Description

Job Summary: Receive patients, manage appointments, convert leads into clients, and ensure patient satisfaction. Key Highlights: 1. Professional and courteous patient service 2. Strategic management of appointments and leads 3. Focus on clinic growth and patient satisfaction Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and implement strategic actions to convert leads into clients, contributing to clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Receive patients at the clinic in person and by phone, providing prompt and efficient service; \* * Clarify questions regarding services, pricing, and operating hours, ensuring a positive experience; \* * Proactively and responsively contact leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—and ensure patient retention; \* * Ensure achievement of established targets; \* * Monitor and record reasons for non-conversion, where applicable, to support strategic adjustments; \* * Manage the appointment and follow-up schedule, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm appointments in advance and track no-shows, rescheduling as necessary; \* * Record and update patient data in the clinic's system; \* * Generate reports related to patient service, lead conversions, and patient satisfaction; \* * Assist in organizing documents and files related to patient service; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Reinforce the clinic's service differentiators during interactions. Employment Type: Full-time CLT Compensation: R$1\.518,76 \- R$2\.485,50 per month Benefits: * Meal Allowance * Transportation Allowance