Junior Support Analyst

Description

**About the company:** South is a specialist in technology consulting and services, focusing on IT Support, Network and Server Management, Technology Consulting, Process Automation, and Systems Development. Our purpose is to deliver intelligent, innovative, and agile solutions that generate real value for our clients — and we want you to join us on this journey! We are seeking a Junior Support Analyst to ensure prompt and efficient technical support, guaranteeing incident resolution and the full functionality of systems and equipment used by clients and employees, thereby contributing to operational continuity. **Location:** Santo Agostinho – Belo Horizonte/MG **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM \- On-site mode **Benefits:** Meal allowance (R$50.00/day) Transportation allowance or fuel allowance Health insurance plan Dental insurance plan Pet health insurance discount; Life insurance R$300.00 birthday voucher Total Pass Vehicle protection discount **Responsibilities:** * Provide initial-level on-site technical support, as well as via WhatsApp, email, and phone calls to clients requiring assistance with information technology-related issues, supporting maintenance, troubleshooting, and usage instructions for equipment, systems, and applications used by the company. * Open, classify, and track tickets, ensuring accurate and detailed information to facilitate proper triage and problem resolution. * Diagnose and resolve hardware issues (workstations, peripherals, servers) and software issues (operating systems, applications, and corporate tools). * Perform tests, verifications, and preventive maintenance on equipment and applications. * Support the team in projects and operational tasks. **Requirements:** * Currently pursuing a Bachelor’s degree in Computer Engineering, Computer Science, Information Technology Management, Systems Analysis and Development, or related fields; * Basic knowledge of operating systems (Windows and Linux) * Familiarity with computer networks and connectivity, and basic understanding of hardware and equipment maintenance * Experience with remote access tools and ticketing systems (AnyDesk, GLPI, Jira, etc.). * Strong communication skills, teamwork ability, and proactivity. Employment type: Full-time CLT Salary: R$1\.847,09 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal allowance * Food allowance * Transportation allowance Work location: On-site