Job Description We are looking for a Receptionist who will be the first in-person point of contact at our clinic, responsible for delivering welcoming, empathetic, and efficient service. We seek a professional who interacts with warmth, empathy, and professionalism—instilling trust and care in every interaction. We are seeking an organized, communicative, and proactive individual who actively contributes to smooth front-desk operations and excellence in service delivery, ensuring a positive and memorable experience for our clients. Key Responsibilities Provide in-person, telephone, and WhatsApp support; Greet clients courteously and direct them appropriately; Schedule and/or reschedule appointments as needed; Manage daily appointments, reallocating them across other schedules according to workflow needs; Support the medical, commercial, and administrative teams. Assist in document control and front-desk organization; Contribute to client satisfaction and loyalty. Requirements Completed high school education; Experience in customer service; Strong verbal and written communication skills; Basic computer literacy; Organizational skills and agility. Advantages Familiarity with RD Station platform; Experience with appointment scheduling systems; Behavioral Competencies Warmth, empathy, and courtesy; Professional demeanor; Proactivity; Organization; Teamwork; Client-experience focus.
João Silva
Indeed · HR
João Silva
Indeed · HR
