Monitoring Attendant and Customer Service Representative

Description

Job Summary: Opportunity for a Monitoring Attendant at a company focused on delivering high-quality, 24/7 customer service, performing telephone support, information recording, and alert management. Key Highlights: 1. Telephone support and tracking alert management 2. Focus on high-quality, 24/7 customer service excellence 3. Partner company for customer contact centers We currently have an opening for the position of Monitoring Attendant at a company committed to delivering high-quality, 24/7 customer service excellence—being the top partner for our clients' contact centers. **Your responsibilities will include:** * Providing telephone support to customers; * Recording information and handling cases related to theft and robbery; * Registering and updating data in the system; * Managing tracking alerts. Requirements: **Mandatory Requirements:** * Completed high school education; * Experience in telephone customer support. **Desirable Requirements:** * Strong communication skills; * Attention to detail; * Commitment and sense of responsibility. **Work Schedule: Rotating 6x1 shift from 00:00 to 06:20** Benefits **Compensation and Benefits** * Salary: R$1860.42 * Meal Allowance: R$15.75 per day (Flash Card – unrestricted use) * Transportation Benefit or Fuel Allowance * AMIL Health Insurance – no payroll deduction * AMIL Dental Insurance – co-payment required * Relaxation area for breaks throughout the day * Engagement and Development Platform: + Access to free courses for professional development + Ongoing team engagement initiatives + Performance- and participation-based rewards **Selection Process Steps:** * Application submission * Profile screening * HR interview * Leadership interview * Job offer * Admission medical and psychological examination * Onboarding To learn more about us, please visit: www.veloxcontactcenter.com.br