Description
**CUSTOMER SERVICE AGENT**
Responsible for providing remote telephone support to customers via phone calls or digital customer service platforms, aiming to assist in resolving issues and addressing delinquency.
**RESPONSIBILITIES:**
* Contact customers via phone calls or digital customer service platforms;
* Conduct debt collection from individuals and legal entities;
* Lead negotiations regarding payment methods, understand customer needs, overcome objections, and finalize agreements to resolve delinquency.
* Clarify product-related information, prioritizing the maintenance of customer relationships;
* Record all customer interactions in CRM systems;
* Use digital channel platforms.
**SALARY AND BENEFITS:**
* Employment regime: CLT
* Work modality: On-site
* Working hours: Monday to Friday, 2:00 PM to 8:00 PM; Saturday, 8:00 AM to 2:00 PM
* Workplace: Downtown Belo Horizonte
* Salary: Fixed
* Performance bonus
* Meal or food allowance — iFood!
* Birthday Day Off
* Life and accident insurance
* Cartão de TODOS (available after 3 months)
* Refuturiza platform (access to numerous online courses)
Compensation: starting from R$1\.621,00 per month
Benefits:
* Life insurance
* Food allowance
* Transportation allowance
Workplace: On-site