THEFT AND ROBBERY ANALYST

Description

Job Summary: Complex Claims Analyst focused on incident analysis, process follow-up, information management, and irregularity verification. Key Highlights: 1. Analyze complex incidents and support recovery processes 2. Monitor external service providers and syndicates, ensuring quality 3. Analyze documents to identify indications of fraud Universo AGV is a vehicle protection association that aims, through mutualism, to offer all Brazilians a high-quality, excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or commercial vehicles — including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Analyze high-complexity vehicle incidents, supporting recovery processes and actions; * Complete internal forms and track each process stage until finalization; * Monitor the work of external service providers and syndicates, ensuring compliance with deadlines and evaluating service quality; * Populate our proprietary CRM and specific spreadsheets with accurate data and information to meet deadlines; * Analyze documents and assess the presence of fraud indicators in each case to maximize syndicate effectiveness; * Validate the existence of irregularities and refer necessary cases to the legal department; * Perform daily management of information related to ongoing processes; * Conduct frequent telephone contacts with members, third parties, public agencies, and others; * Support administrative activities. **Requirements and Qualifications** * Completed high school education; * Preferred: degree in Law, Administration, Compliance, or related fields; * Basic Excel proficiency; * Preferred: minimum 1 year of experience in the field. **Additional Information** Only Universo members enjoy: * Freedom to dine wherever you prefer using our Caju card, with R$40.00 per workday; * Choose between transportation allowance or fuel assistance; * Your health is one of our top priorities — your gym membership via Gympass is covered by us! Plus, dependent plans start at R$29.90; * Co-payment medical assistance from Unimed; * Training through Academia Performance; * Development incentives via university partnerships, offering up to 50% scholarships for undergraduate and postgraduate programs; * Language school partnerships, with special conditions for online or in-person study; * Access to Clube You, providing discounts and benefits at thousands of establishments — including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet — exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every goal achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to numerous nationwide benefits, activities, and quality services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.