Description
Job Summary:
Exclusive customer service for car subscription clients, including registration management, contract handling, billing, and vehicle tracking.
Key Highlights:
1. Customer service and relationship management.
2. Contract and billing management.
3. Opportunity to apply negotiation and persuasion skills.
Position: Mobility Consultant
Location: Belo Horizonte
Main Responsibilities:
* Provide exclusive customer service and deliver information to car subscription clients via phone, WhatsApp, email, and in person.
* Register customers and cards in the management system.
* Monitor active contracts to ensure timely payments.
* Contact delinquent customers for contract billing.
* Handle leads.
* Perform annual price adjustments.
* Track vehicle mileage to ensure compliance with contractual terms.
* Prepare spreadsheets and send payment invoices.
Requirements:
* Familiarity with any management system and Microsoft Office suite.
* Strong customer service skills.
* Negotiation and persuasion abilities.
* Prior experience in customer-facing roles and sales is desirable.
Salary: To be discussed
Working Hours: 8:00 AM to 6:00 PM (Monday to Thursday); 8:00 AM to 5:00 PM (Friday);
Benefits: Transportation allowance/fuel subsidy, Meal/food allowance, Health insurance, Dental insurance, Group life insurance, Benefits club, Performance-based bonus.
Minimum Education: High School Diploma (Secondary Education)
* Meal allowance
* Transportation allowance
* Fuel subsidy
* Medical assistance
* Dental assistance
* Performance-based bonus