Job Summary: Professional responsible for developing strategic plans, implementing business activities, and coordinating their execution, managing resources and participating in formulating company policies and sales management. Key Highlights: 1. Lead the customer service team and coordinate events. 2. Manage event budgets and negotiate with suppliers. 3. Develop strategies to improve customer service efficiency. Develop strategic plans, implement activities in business and/or relationship areas, and coordinate their execution. Manage human and financial resources, advise executive management and organizational departments, and implement public relations and ombudsman initiatives; analyze the current situation in these areas and participate in decision-making processes, contributing to the formulation of company policies and managing direct and indirect product sales operations for customers. * Lead the customer service team. * Collaborate closely with other departments, such as **product development, marketing, and sales**, to ensure an integrated and coordinated approach to meeting customer needs. * Ensure the team is well-informed about events, services offered, and company policies. * Address and resolve customer issues. * Coordinate events internally and ensure flawless execution and customer satisfaction; * Manage demands and issues falling under your coordination during event days; * Handle complaints and resolve conflicts diplomatically. * Manage event budgets, ensuring costs are controlled and the event remains profitable for the company. * Negotiate with suppliers and seek optimal cost\-benefit options. * Guarantee service quality delivered to customers, from initial contact through to event completion. * Monitor customer satisfaction and continuously seek service improvements. * Stay updated on market trends. * Formulate strategies to improve customer service efficiency, ensure clear and proactive communication, and resolve issues effectively. * Collect customer feedback to identify areas for improvement and opportunities to enhance products, services, or processes. * Establish metrics to measure customer service performance and customer success, aiming to monitor the effectiveness of implemented strategies. Provide ongoing training to the customer service team, ensuring they remain up-to-date on products, processes, and communication skills.
João Silva
Indeed · HR
João Silva
Indeed · HR
