Job Summary: Manage the Customer Relationship Center (CRC) to ensure excellence in post-construction customer experience and strategic integration across departments, with a focus on customer satisfaction and institutional reputation. Key Highlights: 1. Manage the Customer Relationship Center (CRC) 2. Ensure excellence in post-construction customer experience 3. Strategic engagement across public reputation channels **Description:** Manage the Customer Relationship Center (CRC), ensuring excellence in post\-construction customer experience, governance of customer service processes, and strategic integration among departments impacting the customer journey. Responsible for defining departmental guidelines, managing performance indicators and reputational risks, making decisions on critical issues, and continuously evolving the relationship model—with emphasis on customer satisfaction, loyalty, and preservation of institutional image—through strategic engagement across public reputation channels, especially Reclame Aqui. **Requirements:** * Bachelor's degree in Business Administration, Marketing, Communications, or related fields; * Postgraduate degree or MBA in Customer Management, Process Management, Quality Management, Strategic Management, or related areas; \*\* This position is open to candidates with disabilities (PCD) Employment type: Full-time, CLT permanent contract Compensation: R$2\.740,29 \- R$12\.000,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
