Junior Support Analyst

Description

Job Summary: Provide customer support and assistance in using ERP systems, ensuring a positive user experience with management solutions. Key Highlights: 1. ERP system management support and customer service 2. Understanding of administrative and financial processes 3. Consultative approach to problem solving **Junior Customer Service Analyst – Management Systems** (Rumo Tecnologia) Do you have an analytical mindset, strong communication skills, and an interest in understanding corporate administrative and financial processes? Do you enjoy delivering consultative customer service and helping resolve issues? Rumo Tecnologia may have the perfect opportunity for you! We are seeking a Junior Customer Service Analyst – Management Systems to provide customer support and assistance in using ERP systems, ensuring a positive experience when using these solutions. If this profile matches yours, Rumo may be your next professional step. **About the company:** Rumo Tecnologia has been operating in the market for 21 years, specializing in web system development, with Java as its primary programming language. The company markets ERPs serving various market segments and is currently expanding, broadening its solutions and strengthening its team with professionals from diverse areas. **What is essential to apply?** * Completed undergraduate degree in Administration, Accounting, Information Systems, Financial Management, Business Process Management, or related fields; * Experience in customer service, system support, or administrative/financial routines; * Desired experience with ERP systems, billing, accounts receivable, financial control, or invoice issuance. **Work Schedule:** Monday to Friday, from 9:00 AM to 6:00 PM Work Mode: On-site **What will be your challenges?** * Providing customer service across multiple channels; * Understanding administrative and financial processes within the system; * Guiding customers on feature usage; * Assisting in organizing billing, financial control, and information management processes; * Handling multiple demands efficiently and with high quality. **Soft skills we seek:** * Clear and concise communication; * Empathy and customer focus; * Organization; * Punctuality and attendance; * Teamwork. **Essential hard skills:** * ERP system support and customer service; * Understanding of administrative and financial processes; * Knowledge of accounts payable, accounts receivable, and reconciliation; * Familiarity with chart of accounts and accounting structure; * Basic knowledge of invoice issuance; * Incident logging and tracking; * Ability to guide customers on business rules and system functionalities. **Advantages:** * ERP experience; * Experience in technology companies; * Consultative customer service; * Knowledge of corporate financial processes; * Experience in invoice issuance. **What we offer:** * CLT employment contract; * Salary: R$ 2.500,00; * Transportation allowance; * Health insurance; * Meal/food allowance of R$ 32.00 per day; * Study grant assistance. Send your resume to: with the subject line “Junior Customer Service Analyst” and begin charting a new course in your professional career. Compensation: R$2.490,00 – R$2.500,00 per month Work Location: On-site