Description
Job Summary:
We are seeking a professional to join our Customer Success team, responsible for technical support, ticket registration, and customer portfolio monitoring.
Key Highlights:
1. Technical Support Level 1 service and issue resolution
2. User guidance on equipment and systems
3. Customer portfolio monitoring
Job Description:
We are looking for a professional to join our Customer Success team. Please review the responsibilities and requirements below:
Responsibilities:
* Provide and resolve Technical Support Level 1 requests from external users.
* Register and monitor tickets in the system.
* Guide users on the proper use of equipment and systems.
* Monitor the customer portfolio of end users.
Requirements:
* Strong communication skills and ability to work in a team.
* Organizational skills and attention to detail.
* Prior experience in customer support.
* Basic knowledge of operating systems and networks.
* Proactive problem-solving ability.