Channels Supervision

Description

Job Summary: We are seeking a Channels Supervisor to lead and inspire the team, ensuring excellence in management and continuous growth of results. Key Highlights: 1. Lead and inspire the Channels team 2. Foster a collaborative and excellence-oriented environment 3. Support the structuring and continuous improvement of processes **WANT TO JOIN THE SAIPOS TEAM?** **We are looking for a new professional to join our Channels team as a Channels Supervisor!** Can you imagine being part of one of Brazil's largest technology companies for restaurants? We serve over **19,000 clients** nationwide and are the **leading cloud-based management software provider** for the foodservice industry! Additionally, we are one of iFood's **Super Integrators**, delivering an end-to-end solution from **Point of Sale to Back Office**. Amazing, right? And there’s more: **iFood is now our investor!** This means we are entering an accelerated growth phase, and we seek people who share our energy, our drive to innovate, and our desire to grow alongside us. **Responsibilities and Duties** **Your day-to-day responsibilities will include:** ------------------------------------------ * Ensure operational rhythm and discipline within the team, guaranteeing consistent execution of channel commercial strategies focused on delivering consistent results; * Monitor team goals and KPIs, promoting high individual and collective performance through close management, performance analysis, and corrective action guidance when necessary; * Lead and inspire the team, fostering a collaborative, transparent, and excellence-oriented environment aimed at generating value for partners and customers; * Develop the team through continuous coaching, 1:1 meetings, structured feedback, and knowledge sharing on processes, market trends, products, and best commercial practices; * Support the structuring and continuous improvement of departmental processes, ensuring greater result predictability, operational efficiency, and scalability of channel operations; * Identify growth opportunities within the partner base, leveraging data and usage behavior to guide consultative outreach and revenue expansion strategies; * Support the team in resolving daily operational questions and challenges, ensuring activity fluidity and adherence to departmental processes; * Support recruitment, onboarding, and ramp-up processes for new team members, ensuring cultural and technical alignment with departmental standards; * Conduct weekly performance follow-ups (FUPs), presenting KPIs, results analysis, and gaps requiring correction; **Requirements and Qualifications** **What We Expect From You** --------------------------- * +1 year of experience in Channel Management, Alliances, Partnerships, or Sales; * Analytical mindset and goal orientation; * Excellent communication skills across Saipos teams and ability to influence diverse audiences; * Dynamism and ability to deliver strong results under pressure; * Availability to work on-site in São Leopoldo. **What Will Set You Apart Here** ---------------------------------- * Experience with products targeting the *food service* and *SaaS* sectors; * Experience managing channels in the SME segment, preferably in food, retail, or ERP; * Prior experience using HubSpot as a CRM. **Additional Information** **Liked it? Hold on — there’s more! Here, you’ll also enjoy:** Health and dental insurance with 100% monthly premium covered by Saipos; Life insurance; Birthday day off; Wellhub; Complete equipment kit; Daily commuting allowance of R$22; Extended maternity leave [6 months] and extended paternity leave [15 days]; Digital Certificate. We are a SaaS technology company and the **Brazilian leader in foodservice management solutions**. More than just software, we are strategic partners to over **15,000 establishments**, helping each business optimize processes, reduce costs, and increase sales. **We are passionate about simplifying the lives of those who live and breathe restaurants every day — and we do so through agility, intelligence, and education!** We operate **comprehensively**, integrating management needs into a single platform and accelerating the digital transformation of restaurants, bars, and delivery services across the country. We are **backed by iFood** and growing rapidly, empowering thousands of operations. Here, you’ll find a team passionate about technology, autonomy, and innovation — making real-world impact in our customers’ daily operations. If you’re seeking **challenges**, **growth**, and the opportunity to help **build something big**, **Saipos** is **your place!**