Operational Supervisor

Description

*Main responsibilities:* * Management of B2B delinquency and credit recovery; * Supervision and development of the collections team; * Monitoring of KPIs and operational indicators; * Strategic negotiation with corporate clients; * Management of delinquent customer portfolios; * Development of strategies to reduce delinquency; * Liaison with finance, sales, and legal departments; * Control and monitoring of the collections ladder and financial agreements *Desirable qualifications:* * Prior experience supervising B2B collections; * Experience managing operational teams and performance targets; * Knowledge of corporate credit negotiation and recovery; * Experience with performance indicators (KPIs and SLAs); * Familiarity with collections ladders and delinquency strategies; * Proficiency in intermediate/advanced Excel and CRM/ERP systems; * Ability to perform financial analysis and prepare management reports; * Strong communication skills, leadership ability, and analytical mindset; * Knowledge of negotiation techniques and conflict management; * Experience in active collections, settlements, and renegotiations. * Office suite (intermediate) * Use of AI * Knowledge of BI *Education:* * Completed or currently pursuing a bachelor's degree in Business Administration, Financial Management, Accounting, Economics, or related fields; * Specialization in Financial Management, Credit and Collections, or Leadership is desirable; * Additional courses in negotiation, credit recovery, and team management are considered advantageous. Compensation: R$3.000,00 - R$3.001,00 per month Benefits: * Medical insurance * Dental insurance * Company-provided mobile phone * Meal allowance * Food voucher * Transportation allowance Work location: On-site