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Job Summary: We are seeking a proactive and customer-service-oriented professional to identify, resolve, and prevent issues, clarify doubts, and contribute to continuous improvements. Key Highlights: 1. Provide agile, empathetic, and efficient customer service. 2. Proactively identify and prevent issues. 3. Contribute to improving internal processes and the customer journey. **Location** Rio de Janeiro, RJ **Responsibilities** If you are proactive, passionate about customer service, and eager to make a difference, this opportunity is perfect for you! **Take a look at your role in this \#revolution:** * Deliver initial customer support, ensuring an agile, empathetic, and efficient experience; * Proactively identify, resolve, and prevent issues by reaching out through multiple channels (e\-mail, phone, and WhatsApp); * Clarify operational, financial, and functional questions related to the platform; * Systematically log requests in the system and appropriately escalate them to internal teams when necessary; * Identify opportunities to improve processes and the customer journey, supporting the company’s continuous development. **Requirements** **What you need for the perfect \#match:** Completed or ongoing undergraduate degree in Administration, Business Management, or related fields; Prior experience in customer service (Level 1 Support), including handling inquiries via WhatsApp, e\-mail, and/or chat; Knowledge of ticket creation, categorization, prioritization, and resolution; Experience with CRM tools and customer support platforms; Ability to navigate, read, and analyze operational and financial dashboards (e.g., transactions, reconciliations, payment statuses); Understanding of SLAs and customer service KPIs; Clear written communication skills, with strong spelling and grammar proficiency; Basic knowledge of information security and LGPD (Brazil’s General Data Protection Law); Familiarity with creating, consulting, and updating knowledge bases (FAQs, articles, macros); Customer focus! At Trinks, the customer isn’t always right — the customer IS THE REASON; Innovative mindset! We value simple solutions to complex problems. **Nice-to-have qualifications:** Experience with payment platforms and ERPs (e.g., Pagar.me); Experience in fintechs or technology companies; Basic understanding of APIs (concepts, reading logs, interpreting request statuses). **Additional Notes and/or Benefits** **Here’s what we offer:** 100% remote work; * CLT employment contract (40 hours/week); Remote work allowance; Flexible meal and food vouchers (via flexible card); SulAmérica Health Insurance (at no cost to the employee); SulAmérica Dental Insurance (at no cost to the employee); TotalPass (gym membership program); Professional Development Incentives: Personal Development Plans (PDI), training sessions, feedback, discounts on universities and language courses; Referral bonus for talent recommendations; Birthday and work anniversary time-off. At Trinks, we value your best self — offering incentives and autonomy to work, develop, and implement ideas. So, does this resonate with you? Then join us in empowering and connecting beauty businesses! * **All our job openings are open to people with disabilities.** **LGPD at Trinks** Did you know Trinks maintains a strict policy to ensure control and transparency in handling data from individuals interested in joining our team? All information and data collected during the recruitment process are carefully managed in full compliance with LGPD regulations. For more details, please review our data policy here: https://sistema.trinks.com/lgpd\-candidatos **Organizational Mission** Our purpose is to transform entrepreneurs’ dreams into successful businesses — that is our mission. Here, we help people discover and connect with amazing places to boost their self-esteem! **About the Organization** The management and technology partner that unlocks the full potential of beauty and wellness businesses. With Trinks, business owners, chains, or franchises manage and fully control all aspects of their operations so they can focus on what truly matters: strategic business growth. And for customers seeking services? Everything is done swiftly. With just a few clicks, customers find and book beauty and wellness services easily — without complications or dependence on business hours. **For businesses, Trinks provides:** * Online scheduling to receive appointments, manage services, and open/close accounts — eliminating paperwork and confusion; * A complete cloud-based system covering payments, financial control, inventory, and electronic invoice issuance; * Marketing tools, including SMS, e\-mail, and WhatsApp campaigns; * An exclusive loyalty program tailored for beauty and wellness businesses; * Greater visibility for new customers, with presence on the Trinks app and website, Google Reserve, and a customizable landing page built directly on the platform — at no extra cost. **Trinks is part of Stone Group, with:** \+ 50,000 beauty businesses using Trinks; \+ 1 million customers booking via the platform; \+ 150 million bookings processed; \+ 400 cities served. **Why work with us?** Here, we’re driven by innovation, believe in the power of collaboration, and are guided by boldness — doing things differently to go beyond. We believe in ownership and intrapreneurship — because those who join us don’t just follow change; they lead transformation. Our **\#TrinkSouls** have space to grow, learn, and make things happen. If you want an environment where your talent drives beauty and wellness businesses forward, join us. Let’s level up!
