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Job Summary: A professional to assist in the operation and reservation of tourism packages, with a focus on communication, organization, customer service, and process improvement. Key Highlights: 1. Assist in the preparation and operation of tourism package reservations 2. Efficiently handle customer, guide, and supplier inquiries 3. Contribute to the continuous improvement of customer service and operational processes Description: * Currently enrolled in Tourism, Hospitality, or related fields; * Prior experience with tourism packages and customer service is desirable; * Intermediate level of English and Spanish; * Intermediate proficiency in Microsoft Office; * Strong writing and reading comprehension skills; * Good communication, negotiation, and organizational skills; * Proactive and collaborative profile, with strong interpersonal skills and a team-oriented mindset; * Assist in preparing and operating tourism package reservations, communicating with relevant departments and personnel to ensure all activities proceed as planned; * Respond to emails and WhatsApp messages, supporting the Operations and Reservations teams; * Handle telephone inquiries from customers, guides, and suppliers courteously, respectfully, and efficiently; * Support the customer service team with administrative and support-related tasks; * Contribute to the continuous improvement of customer service and operational processes. 2510190202501821308
