Operational Customer Service Coordinator

Description

Job Summary: We are seeking a talented professional to strengthen connections with customers and partners, focused on managing insurable and non-insurable benefits in Rio de Janeiro. Key Highlights: 1. Work for a market-leading multinational 2. Significant development opportunities 3. Vibrant and inclusive culture We are looking for a talented professional to strengthen and build relationships with our customers and partners. The professional will be responsible for customer service in Rio de Janeiro, with a focus on managing insurable and non-insurable benefits activities. **What you can expect from this opportunity:** * Work for a market-leading multinational; * Significant development opportunities. * Attractive benefits package; * Hybrid work model **Key responsibilities you will assume:** * Customer service and management of insurable and non-insurable benefits activities. * Operational performance indicator monitoring * Project execution * Crisis prevention and containment plan * Guidance, coaching, feedback, and training for the team * Expense management * Development and presentation of operational KPIs to clients * Overall coordination of team activities, deadlines, and outcomes **Why join our team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and make an impact for colleagues, customers, and communities. * Our scale enables us to offer a variety of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh Risk is a Marsh (NYSE: MRSH) company, a global leader in risk, reinsurance and capital, people and investment, and management consulting, advising clients in 130 countries. With annual revenue of US$24 billion and more than 90,000 colleagues, Marsh helps build confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive, and flexible workplace. Our goal is to attract and retain top talent and embrace diversity across age, origin, disability, ethnicity, family responsibilities, gender identity or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility to work remotely and the benefits of collaboration, connection, and professional development gained by working together in the office. All Marsh colleagues must be in their local office or working on-site with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week when the entire team is together in person.